RETURN AND EXCHANGE POLICIES

Return & Exchange

We want you to love what you ordered, but we like your happiness too so don’t hesitate regarding any exchange issues email us on asthaandsidharth.com.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, Do not receive it.
if merchandise delivered is different from what you had seen in the images on e-shop, Please share the images of the damaged product within 24hrs you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a exchange, within 7 days from the date on which these goods are delivered.
Once received, the customer care team at PinchiShop.com would study the need for exchange and based on their jurisdiction the exchange will be made possible,
We do not return or exchange gift certificates, jewelry and bags once dispatched unless it is a manufacturing defect.
No returns on discounted merchandise and customized made to order products.

International Returns
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, please click a 3-4 images of the package and reach out to us at info@pinchishop.com with in 48 hours of receiving the order.
Refunds on international orders include duties, taxes and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.
We do not return or exchange gift certificates, jewelry, bags and sunglasses once dispatched unless it is a manufacturing defect.
No returns on discounted merchandise and customized made to order products.
We do not accept any returns if we are not intimated of the issue with in 3days of delivery. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us
Shipping
PinchiShop.com delivers globally and assures the use of the best possible transport/courier agencies to deliver your product/s.

Please be cautious while receiving the shipment do not accept any hampered or open packet as we will not be able to submit a compensation claim if the contents of your parcel have been damaged or lost in transit.

International Shipping
The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. PinchiShop.com does not include these extra charges on our price. These taxes will be chargeable over & above the product/order price you pay on the e-shop.

Please Note: These charges are ungovernable and they differ from country to country according to the local rules & regulations.

(India) Domestic shipping
Free shipping is not applicable on products purchased from the SALE page or any discounted catalog.
- PinchiShop.com reserves the right to end or alter this promotion at any time.
- Standard T&C will be applied.

Our Story

Astha and Sidharth is not just an eponymous label, it defines us. Before the inception of our label in 2010 we had worked together on various projects and our affinity towards identical design aesthetics brought the label into existence. Our work is a conversation about the present transitional nature of our country, we create products that dwell from the soil of our nation but mutate them to a more contemporary form. We often try to add a twist to the banality of a craft, intentionally breaking the stereotypes and creating distinctiveness.

The story is about farmers and herders who tamed the wild , breed edible seeds and food, about merchants and craftspeople who braved mountains and deep waters to exchange knowledge , about rustic engineers and metallurgists who first hammered copper. Their combined contribution to our normal routine lives is much greater than what warriors have accomplished or emperors have bequeathed. We work with the same ethos, contributing and trying our best to bring about the change in the little ways that we can.

Our Process

We Feel Fortunate To Be Born In A Country Where Our Dream Could Be Brought To Reality. As Purveyors Of Handmade, We Are Continuously Working To Administer Each Step Of The Supply Chain. The Dyes Used To Make Our Clothes Are Derived From Natural Sources, The Cotton Used Is Organic, Each Piece Is Either Hand Block Printed, Hand Woven, Hand Painted Or Tie And Dyed. We Have Empowered Many Artisanal Families And It Has Only Made Us More Mindful.

We Share Teachings, Stories And Work As One Big Happy Family. We Might Be Bringing A Small Change, Considering The Craft Community In India.

Our Commitment

We Sincerely Care For The People Who Are Creating PINCHI SHOP Products, While Ensuring That We Reduce The Environmental Footprint. We Collaborate With Relevant Partners To Make Sure We Can Empower And Contribute To The Craft Communities. We Are A Member Of Handloom Export Promotion Council Of India (Hepc) Which Is A Government Body To Promote Indian Textiles On The Global Map And Are Always Grateful For Their Support